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Date: 2005
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/18269
Description: Previous research has investigated the determinants and consequences of customer loyalty, but, in banking, a critical measure largely neglected in previous studies is the customer's 'share of wallet'. ... More
Reviewed: Reviewed
Date: 2002
Language: eng
Resource Type: conference paper
Identifier: http://hdl.handle.net/1959.14/1144926
Description: The goal of being dynamic and responsive is often associated with success in e-business. This paper seeks to give added understanding to this concept by applying selected knowledge management theories ... More
Reviewed: Reviewed
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