 |
CRM competencies in Australia |
Ang, Lawrence; Buttle, Francis |
2003 |
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CRM software, applications & profitability |
Ang, Lawrence; Buttle, Francis |
2005 |
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CRM software in Australia |
Ang, Lawrence; Buttle, Francis |
2004 |
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|
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Customer and brand manager perspectives on brand relationships : a conceptual framework |
Jevons, Colin; Gabbott, Mark; de Chernatony, Leslie |
2005 |
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Customer development in Australian companies - an exploratory study |
Ang, Lawrence; Buttle, Francis |
2006 |
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Customer development strategies for exceeding expectations - an exploratory study |
Ang, Lawrence; Buttle, Francis |
2009 |
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Customer engagement : a diagnostic framework for assessing customer-brand relationships |
Bowden, Jana |
2007 |
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Customer profitability management |
Ang, Lawrence; Taylor, Ben |
2004 |
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Customer satisfaction for broadband services using a stated choice experiment |
Korkofingas, Con |
2006 |
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Customer value-in-experience : theoretical foundation and research agenda |
Turnbull, John |
2009 |
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Demographic antecedents to the practice of adaptive selling |
Chakrabarty, Subhra; Brown, Gene; Widing, Robert E |
2010 |
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The Determinants of loyalty in hotels |
Wilkins, Hugh; Merrilees, Bill; Herington, Carmel |
2009 |
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Developing a conceptual framework for integrating internal market orientation and the Global Assessment of Relational Functioning (GARF) |
Gray, David |
2008 |
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Differences in responses to anti-smoking initiatives : evidence from the Australian National Health Surveys, 1989-2001 |
de Meyrick, Julian; Yusuf, Farhat |
2006 |
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Does expectation variability matter in customer satisfaction? |
Korkofingas, Con |
2008 |
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