Macquarie University ResearchOnline
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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| Bank selection and share of wallet among SMEs : apparent differences between Hong Kong and Australia | Lam, Regan; Burton, Suzan | 2005 | — | 
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| Buyer satisfaction with relational exchange across the relationship lifecycle | Terawatanavong, Civilai; Whitwell, Gregory J; Widing, Robert E | 2007 | — |
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| Customer profitability management | Ang, Lawrence; Taylor, Ben | 2004 | — |
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| Earning customer loyalty : the role of satisfaction, trust, delight, commitment, and involvement | Bowden, Jana; Dagger, Tracey S; Elliott, Greg | 2009 | — |
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| Firm-employee relationship strength - a conceptual model | Herington, Carmel; Johnson, Lester W; Scott, Don | 2009 | — |
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| Measuring firm-employee relationship strength | Herington, Carmel; Johnson, Lester W; Scott, Don | 2007 | — |
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| The Process of customer engagement : a conceptual framework | Bowden, Jana Lay-Hwa | 2009 | — |
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| Sex doesn't matter : the role of gender in the formation of student-university relationships | Bowden, Jana; Wood, Leigh | 2011 | — |
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Author/Creator
- Bowden, Jana (2)
- Herington, Carmel (2)
- Johnson, Lester W (2)
- Scott, Don (2)
- Ang, Lawrence (1)
- Bowden, Jana Lay-Hwa (1)
- Burton, Suzan (1)
- Dagger, Tracey S (1)
- Elliott, Greg (1)
- Lam, Regan (1)
Subject Keyword
- 150300 Business and Management (2)
- 150600 Tourism (2)
- satisfaction (2)
- 130300 Specialist Studies in Education (1)
- B2C (1)
- SMEs (1)
- affective commitment (1)
- antecedents (1)
Resource Type
- journal article (6)
- conference paper (2)
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