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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| Articulation work skills and the recognition of call centre competencies in Australia | Hampson, Ian; Junor, Anne; Barnes, Alison | 2009 | — | 
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| 'Teaming up' : teams and team sharing in call centres | van den Broek, Dianne; Barnes, Alison; Townsend, Keith | 2008 | — |
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| Silent voices : representation at the Eurotunnel call centre | Gollan, Paul J | 2005 | — |
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| All talk but no voice : employee voice at the Eurotunnel call centre | Gollan, Paul J | 2003 | — |
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Author/Creator
- Barnes, Alison (2)
- Gollan, Paul J (2)
- Hampson, Ian (1)
- Junor, Anne (1)
- Townsend, Keith (1)
- van den Broek, Dianne (1)
Subject Keyword
- 140200 Applied Economics (3)
- 170100 Psychology (1)
- Eurotunnel (1)
- HRM strategy (1)
- articulation work (1)
- competency-based training (1)
- consultation and communication (1)
- control (1)
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