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Date: 2012
Language: eng
Resource Type: Macquarie University Library Staff Publications Collection
Identifier: http://hdl.handle.net/1959.14/263655
Description: The Macquarie University Library quality framework was developed in 2007 and consists of a biennial client survey, a cycle of service improvement reviews and the ongoing review and assessment of stati ... More
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Date: 2006
Subject Keyword: 080706 Librarianship | ITIL
Language: eng
Resource Type: conference paper
Identifier: http://hdl.handle.net/1959.14/9465
Description: Macquarie University Library identified a need for a responsive and scalable way of delivering services, particularly IT services, which made best use of existing resources, developed a shared underst ... More
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Date: 2006
Language: eng
Resource Type: conference paper
Identifier: http://hdl.handle.net/1959.14/5536
Description: The reliance on information technology to underpin and support services requires organisations to provide a robust and reliable infrastructure. At Macquarie University Library we aim to achieve this b ... More
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