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Date: 2009
Language: eng
Resource Type: conference paper
Identifier: http://hdl.handle.net/1959.14/179116
Description: The development and implementation of an organisation's vision and mission and the strategy to achieve them is a major focus of Quality Management and Organisational Development. The first step in thi... More
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Date: 2005
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/76394
Description: Purpose – This paper outlines the use of quality function deployment (QFD) for strategic planning. QFD provides a comprehensive process for defining the issues facing an organisation in terms of custo... More
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