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Date: 2014
Language: eng
Resource Type: book chapter
Identifier: http://hdl.handle.net/1959.14/305970
Description: 16 page(s)
Date: 2013
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/228434
Description: In 2005, Australian universities were required by a federal government, well known for its hostility to unions, to develop representative forms of employee consultation. This requirement posed a consi ... More
Reviewed: Reviewed
Authors: Barnes, Alison
Date: 2012
Language: eng
Resource Type: book chapter
Identifier: http://hdl.handle.net/1959.14/207331
Description: 19 page(s)
Date: 2012
Language: eng
Resource Type: book chapter
Identifier: http://hdl.handle.net/1959.14/204978
Description: 15 page(s)
Date: 2012
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/177792
Description: The introduction of open-plan (OP) academic offices is critically examined through interviews undertaken in Scotland and Australia. The development is discussed in the context of the increased manager ... More
Reviewed: Reviewed
Date: 2010
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/150316
Description: 4 page(s)
Reviewed: Reviewed
Date: 2010
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/114604
Description: The Your Rights at Work Campaign in the lead-up to the 2007 Australian federal election successfully mobilised a groundswell of community opposition to the radically anti-union Work Choices employment ... More
Full Text: Full Text
Reviewed: Reviewed
Date: 2009
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/120179
Description: Debates over whether customer service work is deskilled or part of the knowledge economy tend to focus on single issues such as control, emotional labour or information management. Call centre work, h ... More
Reviewed: Reviewed
Date: 2008
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/138046
Description: Call centre work is highly individualistic and technologically regulated. Processes, scripts and company procedures are usually standardized. As such there is a fundamental irony in the fact that most ... More
Reviewed: Reviewed
Date: 2008
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/138047
Description: Jobs in the increasingly diverse service economy are often described using a knowledge worker/low skill dichotomy, with debate centred on where the line between the two is drawn. We problematise the g ... More
Reviewed: Reviewed
Authors: Barnes, Alison
Date: 2007
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/120304
Description: 3 page(s)
Reviewed: Reviewed
Authors: Barnes, Alison
Date: 2007
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/120305
Description: Despite the Work Choices Legislation coming into effect, 2006 was a year unions could look back on with some satisfaction. The anticipated onslaught by employers on unions did not eventuate, possibly ... More
Reviewed: Reviewed
Authors: Barnes, Alison
Date: 2007
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/138041
Description: The paper explores the impact of the physical environment on employee resistance and accommodation. The findings suggest that the physical nature of call centres, whether purpose built or not, can be ... More
Reviewed: Reviewed
Authors: Barnes, Alison
Date: 2006
Language: eng
Resource Type: journal article
Identifier: http://hdl.handle.net/1959.14/138035
Description: In 2005, the primary focus of union activity was on the WorkChoices legislation, the passage of which was made possible by the Coalition Government’s post-June 2005 Senate majority. Unions responded b ... More
Reviewed: Reviewed
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