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Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure |
Gabbott, Mark; Tsarenko, Yelena; Mok, Wai Hoe |
2011 |
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A Measurement of emotional intelligence in service encounters |
Mok, Wai-Hoe; Tsarenko, Yelena; Gabbott, Mark |
2008 |
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Forgiveness : a new insight into business relationships |
Tsarenko, Yelena; Gabbott, Mark |
2006 |
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Non-medical support services for women with HIV/AIDS : exploratory study |
Tsarenko, Yelena; Gabbott, Mark; Russell, Jayne |
2006 |
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Scale development for customer emotional intelligence in service encounters |
Mok, Wai; Tsarenko, Yelena; Gabbott, Mark |
2006 |
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Emotions as a form of customer resource in service encounters |
Mok, Wai-Hoe; Gabbott, Mark; Tsarenko, Yelena |
2005 |
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Trade-offs in customer-employee focus : implications on boundary-spanning capabilities |
Tsarenko, Yelena; Mavondo, Felix T; Gabbott, Mark; Hooley, Graham; Greenley, Gordon |
2005 |
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International and local student satisfaction : resources and capabilities perspective |
Mavondo, Felix T; Tsarenko, Yelena; Gabbott, Mark |
2004 |
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Measurement invariance of marketing instruments : an implication across countries |
Mavondo, Felix; Gabbott, Mark; Tsarenko, Yelena |
2003 |
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Organisation response time to online queries |
Gabbott, Mark; Dubelaar, Chris; Tsarenko, Yelena |
2003 |
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Performance measurement in the Australian on-line securities marketplace |
Dubelaar, Chris; Tsarenko, Yelena; Gabbott, Mark |
2003 |
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Why do corporations "look" as they do? |
Tsarenko, Yelena; Gabbott, Mark; Carroll, Jane; Anisimova, Tatiana |
2003 |
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List View
