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Title Author/Creator Date Full Text Reviewed
Add Demystifying automated retrieval systems : the clients' perspective Peasley, Jennifer 2012 Full Text Reviewed
Add The ‘New normal’ : leveraging technology to improve service provision and the student experience Peasley, Jennifer 2012 Full Text
Add IT service management - and beyond Peasley, Jennifer; Fletcher, Janet 2006 Full Text
Add Smashing the silos : a new framework for information services Fletcher, Janet; Peasley, Jennifer 2006 Full Text
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