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| Title | Author/Creator | Date | Full Text | Reviewed | |
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| Engaging customers for loyalty in the restaurant industry : the role of satisfaction, trust, and delight | Bowden-Everson, Jana Lay-Hwa; Dagger, Tracey S; Elliott, Greg | 2013 | — | 
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| A Delightful experience? The role of delight in loyalty formation | Bowden, Jana L. H; Dagger, Tracey S | 2011 | — |
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| To delight or not to delight? An investigation of loyalty formation in the restaurant industry | Bowden, Jana L. H; Dagger, Tracey S | 2011 | — |
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| Earning customer loyalty : the role of satisfaction, trust, delight, commitment, and involvement | Bowden, Jana; Dagger, Tracey S; Elliott, Greg | 2009 | — |
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Author/Creator
- Bowden, Jana L. H (2)
- Elliott, Greg (2)
- Bowden, Jana (1)
- Bowden-Everson, Jana Lay-Hwa (1)
Subject Keyword
- loyalty (3)
- satisfaction (3)
- customer delight (2)
- experience (2)
- 150500 Marketing (1)
- antecedents (1)
- delight (1)
- loyalty high involvement services (1)
- relationship marketing (1)
- restaurant industry (1)
Resource Type
- journal article (2)
- conference paper (1)
- conference paper abstract (1)
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