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Title	Author/Creator	Date	Full Text
Relating word-of-mouth to corporate reputation	Williams, Martin; Buttle, Francis; Biggemann, Sergio	2012
Customer relationship management (CRM) system implementations : an assessment of organisational culture	Iriana, Reiny; Buttle, Francis	2006
A Holistic model of competitive advantage : integrating the IMP perspective	Prior, Daniel; Buttle, Francis	2006
Anglicare	Buttle, Francis	2006
CRM software in Australia: marketing applications and profit impact	Ang, Lawrence; Buttle, Francis	2005
Strategic, operational and analytical customer relationship management: attributes and measures	Iriana, Reiny; Buttle, Francis	2005
IGA and the Coles-Shell Alliance	Rushworth, Simon; Buttle, Francis	2005
Management competencies for successful customer retention	Ang, Lawrence; Buttle, Francis	2004
Customer acquisition: an investigation of CRM competency	Ang, Lawrence; Buttle, Francis	2004
Napster	Buttle, Francis; Correia, Arlette	2002
Does organizational culture influence CRM outcomes?	Iriana, Reiny; Buttle, Francis	2008
Explorations in customer attachment	Buttle, Francis; Aldlaigan, Abdullah	2004
The Impact of people and organisational culture on C.R.M. outcomes	Iriana, Reiny; Buttle, Francis	2004
C.R.M. at Suntel, Sri Lanka	Fernando, Niroshini; Buttle, Francis	2005.
Customer development strategies for exceeding expectations - an exploratory study	Ang, Lawrence; Buttle, Francis	2009	—