Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/82275
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Reviewing knowledge management implementation approaches : a step towards changing the way of thinking about and studying KM implementation
Australian Conference of Knowledge Management and Intelligent Decision Support (7th : 2004) (29 - 30 November 2004 : Melbourne)
Burstein, Frada and Linger, Henry. Organisational challenges for knowledge management : proceedings of the Australian Conference of Knowledge Management and Intelligent Decision Support, 29-30 November 2004, Melbourne, Australia, p.13-29
Most scholars and KM practitioners describe implementation in quite positive terms, such as making KM strategy happen, putting ideas into practice or turning drawing broad KM strategies into reality. Ironically research has mainly used descriptions of failures, mistakes, and breakdowns of implementation. Nevertheless there is now a rich and diverse heritage from a variety of social sciences to discuss KM implementation issues, processes and outcomes. This paper summarises and critically analyses the main streams of thinking about KM implementation issues and calls for a radical change in the way research is done.