Despite increased interest in work from home (WFH) options, WFH is relatively rare. To understand how employers can better assist professional employees to WFH, this study examined the influence of four factors on WFH outcomes for experienced WFH employees from 20 Australian organisations. Questionnaires assessed organisational, job, individual and household factors as well as satisfaction and perceived productivity. The study results indicate that organisational and job related factors are more likely to affect WFH employees’ satisfaction and perceived productivity than work styles and household characteristics. Wide variability in the latter two variables leads to suggestions for customised assistance. Implications for human resource management are discussed.