Shibbolising Online Librarian : how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client | Macquarie University ResearchOnline

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Shibbolising Online Librarian : how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/21396

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Title: Shibbolising Online Librarian : how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client
Related: VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places (5 -7 February, 2008 : Melbourne, Vic.)
Related: VALA 2008 Libraries : changing spaces, virtual places
Related: http://www.valaconf.org.au/vala2008/papers2008/62_McKay_Final.pdf
Publisher: Melbourne : VALA
Date: 2008
FoR/RFCD Code(s): 400201 Librarianship
Author/Creator: McKay, Jean
Author/Creator: Brown, Annmaree
Author/Creator: Bronleigh, Helen
Author/Creator: Wright, Margaret
Description: Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
Description: 16 page(s)
Subject Keyword: 400201 Librarianship
Subject Keyword: chat reference
Subject Keyword: online reference services
Resource Type: conference paper
Resource Type: Macquarie University Library Staff Publications Collection
Organisation: Macquarie University. Library

Identifier: http://hdl.handle.net/1959.14/21396
Identifier: mq-rm-2007003934
Language: eng
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