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Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/181845
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- Title
- Enhancing sustainable business performance in retail pharmacies : the role of organizational climate
- Related
- IFSAM World Conference (8 - 10 July 2010 : Paris)
- Related
- Proceedings of the IFSAM World Conference 2010 : justice and sustainability in the global economy, p.1-18
- Publisher
- Paris : International Federation of Scholarly Associations of Management (IFSAM)
- Date
- 2010
- Author/Creator
- Jing, Fenwick Feng
- Author/Creator
- Avery, Gayle C
- Description
- Staying in business is fundamental to the sustainability of both large and small firms. While researchers have investigated some of the management practices that contribute to the performance of large firms, including creating supportive organizational climates, few have focused on practices in small firms. This paper addresses this gap, investigating the relationship between climate and performance in Australian retail pharmacies. Based on the literature, the researchers predicted that pharmacies characterized by supportive organizational climates would outperform peers with less supportive climates. SEM and ANOV A tests supported these predictions using five measures of organizational performance, namely financial assessments, measures of employee and customer satisfaction, numbers of prescriptions written per day, and employee tennre. On all these indices, pharmacies demonstrating supportive organizational climates outperformed their counterparts exhibiting low levels of supportive climate. Thus, managers are advised to adopt supportive climates in the interests of enhancing business performance on multiple criteria, including retention of employees.
- Description
- 18 page(s)
- Subject Keyword
- 150300 Business and Management
- Subject Keyword
- small business
- Subject Keyword
- organizational climate
- Subject Keyword
- organizational climate-performance relationship
- Resource Type
- conference paper
- Organisation
- Macquarie University. Macquarie Graduate School of Management
- Identifier
- http://hdl.handle.net/1959.14/181845
- Identifier
- mq:20920
- Identifier
- mq-rm-2009010343
- Language
- eng
- Reviewed
Macquarie University ResearchOnline
