Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/174486
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- Title
- Can reduced processing decision support interfaces improve the decision-making of less-experienced incident commanders?
- Related
- Decision support systems, Vol. 52, Issue 2, (2012), p.497-504
- DOI
- 10.1016/j.dss.2011.10.010
- Publisher
- Elsevier
- Date
- 2012
- Author/Creator
- Perry, Nathan C
- Author/Creator
- Wiggins, Mark W
- Author/Creator
- Childs, Merilyn
- Author/Creator
- Fogarty, Gerard
- Description
- Computer-based decision support systems have been proposed as a tool to improve the decision-making of less-experienced personnel by reducing the information processing demands necessary for decision-making. This study investigated the utility of three decision support system interfaces that differed in their capacity for reduced processing. The participants comprised experienced and less-experienced Fireground Incident Commanders who used the decision support system interfaces to identify the most appropriate entry point to extract a victim from a simulated burning building. The results revealed that reduced processing interfaces enabled less-experienced participants to acquire information using a process equivalent to their more experienced counterparts. However, this process did not result in improvements in the accuracy of the decision-making process. Indeed, the accuracy of experienced participants' decisions was consistently greater than the less-experienced participants, irrespective of the decision support system interface. It was concluded that the success of reduced processing decision support systems amongst less-experienced operators is significantly dependent upon their understanding of the relative value of key features associated with the decision-making process.
- Description
- 8 page(s)
- Subject Keyword
- Cognitive load
- Subject Keyword
- Decision-making
- Subject Keyword
- Experience
- Subject Keyword
- Expertise
- Subject Keyword
- Fire-fighting
- Subject Keyword
- Incident command
- Resource Type
- journal article
- Organisation
- Macquarie University. Dept. of Psychology
- Identifier
- http://hdl.handle.net/1959.14/174486
- Identifier
- ISSN:0167-9236
- Identifier
- mq_res-ext-2-s2.0-82255173842
- Language
- eng
- Reviewed
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