The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.
Macquarie University Library Staff Publications Collection
Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher. The paper was first given at the 16th Biennial VALA Conference held in Melbourne on 7 - 10 February 2012.