Demystifying automated retrieval systems : the clients' perspective | Macquarie University ResearchOnline

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Title: Demystifying automated retrieval systems : the clients' perspective
Related: VALA Conference (16th : 2012) (7 - 10 February 2012 : Melbourne)
Related: VALA2012 proceedings : 16th Biennial Conference : emPowering eFutures, p.1-9
Related: http://www.vala.org.au/vala2012-proceedings/vala2012-session-7-peasley
Publisher: VALA
Date: 2012
Author/Creator: Peasley, Jennifer
Description: The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.
Description: 9 page(s)
Resource Type: Macquarie University Library Staff Publications Collection
Resource Type: conference paper
Organisation: Macquarie University. Library

Identifier: http://hdl.handle.net/1959.14/167535
Identifier: mq_res-20120229-15283
Language: eng
Rights: Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher. The paper was first given at the 16th Biennial VALA Conference held in Melbourne on 7 - 10 February 2012.
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