Business process management, social network analysis and knowledge management : a triangulation of sorts? | Macquarie University ResearchOnline

Home

List Of Titles

Business process management, social network analysis and knowledge management : a triangulation of sorts?

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/154115

48 Visitors

65 Hits

9 Downloads

File	Description	Size	Format
DS01	Publisher version (open access)	255 KB	Adobe Acrobat PDF	View/Open

Title: Business process management, social network analysis and knowledge management : a triangulation of sorts?
Related: Australasian Conference on Information Systems (21st : 2010) (1 - 3 December 2010 : Brisbane)
Related: ACIS proceedings : Information Systems : Defining and Establishing a High Impact Discipline, p.1-10
Related: http://aisel.aisnet.org/acis2010/59/
Publisher: Australia : Association for Information Systems Electronic Library
Date: 2010
Author/Creator: Busch, Peter
Description: As its name suggests, Business Process Management seeks to manage the processes companies typically undertake on a day to day basis. In line with many management techniques, improvements can made through analysing at varying granularity how processes are actually undertaken compared to how management may consider they are being accomplished and vice versa. One innovative way Business Process Management may be improved is through the use of Social Network Analysis to observe actual working relationships among employees. This latter technique permits the workflow manager specifically to consider how well matched employees are to their workflow and as a result of this, we have a means of either reconstructing workflows or alternatively employee practices. A small research-in-progress case study is presented illustrating how these principles may be applied in practice. Overall one may consider such improvements as aiding in the knowledge management of the organization as a whole.
Description: 10 page(s)
Subject Keyword: Knowledge Management
Subject Keyword: Social Network Analysis
Subject Keyword: Business Process Management
Subject Keyword: Process Mining
Subject Keyword: Workflow Mining
Resource Type: conference paper
Organisation: Macquarie University. Dept. of Computing

Identifier: http://hdl.handle.net/1959.14/154115
Identifier: ISBN:9781864356434
Identifier: mq-rm-2010003925
Language: eng
Rights: Copyright the Author(s) 2010. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.
Full Text
Reviewed

Macquarie University ResearchOnline

Search

Browse

Highlights

Resources