This paper presents the results of a study aimed at gaining an understanding of the process that groups use to solve scientific inquiry problems in a scenario-based multi-user virtual environment. In this study, 12 university students worked in pairs to complete either a structured or unstructured problem in a virtual environment. The pairs were recorded using screen-capture software. The data was coded using a modified decision function coding scheme. The results of the study indicate that participants in the unstructured activity were less likely to arrive at an outcome. Moreover, participants spent more time implementing navigation goals than implementing inquiry-based goals. Overall, the results indicate that scaffolding that supports orientation processes should be incorporated into collaborative problem solving activities in a virtual environment.