Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/129559
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- Title
- Organizational climate and performance in retail pharmacies
- Related
- Leadership and organization development journal, Vol. 32, No. 3, (2011), p.224-242
- DOI
- 10.1108/01437731111123898
- Publisher
- Emerald
- Date
- 2011
- FoR/RFCD Code(s)
-
150300 Business and Management
- Author/Creator
- Jing, Fenwick Feng
- Author/Creator
- Avery, Gayle C
- Author/Creator
- Bergsteiner, Harald
- Description
- Purpose – The purpose of this paper is to address an important gap in the literature by investigating the relationship between organizational climate and performance in small businesses. Design/methodology/approach – Data were collected from 100 retail pharmacies in Sydney, Australia where a manager and up to three staff members and three buying customers were interviewed in each pharmacy. Findings – Supportive climates tend to be associated with higher organizational performance (i.e. financial performance, staff satisfaction, customer satisfaction) in small retail pharmacies, and may reduce staff turnover. Practical implications – The results suggest that managers should consider creating warm and supportive organizational climates to enhance business performance, employee job satisfaction and organizational commitment, and increase employee tenure. Originality/value – This paper is among the first to empirically establish a direct link between organizational climate and the performance of small businesses, in particular in retail pharmacies. Both financial and non-financial measures of performance confirm reports based on larger firms that performance is enhanced in the presence of more supportive organizational climates. A further benefit of supportive climates, namely lower staff turnover in small businesses, was also evident.
- Description
- 19 page(s)
- Subject Keyword
- 150300 Business and Management
- Subject Keyword
- Australia
- Subject Keyword
- business performance
- Subject Keyword
- organizational culture
- Subject Keyword
- small enterprises
- Resource Type
- journal article
- Organisation
- Macquarie University. Macquarie Graduate School of Management
- Identifier
- http://hdl.handle.net/1959.14/129559
- Identifier
- ISSN:0143-7739
- Identifier
- mq-rm-2010006116
- Language
- eng
- Reviewed
