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The Effects of organizational intangible factors on successful enterprise resource planning systems implementation and organizational performance : a China experience

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/129276

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Title: The Effects of organizational intangible factors on successful enterprise resource planning systems implementation and organizational performance : a China experience
Related: Asian business & management, Vol. 10, No. 2, (2011), p.287-317
DOI: 10.1057/abm.2011.2
Publisher: Palgrave Macmillan
Date: 2011
FoR/RFCD Code(s): 150300 Business and Management
Author/Creator: Rhodes, Jo
Author/Creator: Lok, Peter
Author/Creator: Yang, Song
Author/Creator: Xia, YuanQiang
Description: This study determines the relative impact of intangible factors on successful enterprise resource planning system (ERPS) implementation, and the subsequent effect on organizational performance. An ERPS is business software and hardware that provides standardized procedures, integrates processes and associated work, and disseminates information throughout an organization. A total of 261 survey returns were obtained from senior executives with ERPS experience in China (PRC), supplemented by follow-up qualitative interview data from 16 senior executives. Structural equation model analysis revealed that intangible factors (such as strategic alignment and leadership commitment) and corporate culture had the greatest impact on ‘successful ERPS implementation’. Contrary to expectations, Chinese employee values/culture had no negative impact. Furthermore, this study supports previous findings from ERPS implementation studies in that the evidence for the conversion of non-financial to financial outcomes remains inconclusive.
Description: 31 page(s)
Subject Keyword: 150300 Business and Management
Subject Keyword: intangible factors
Subject Keyword: human resource practices
Subject Keyword: strategic alignment
Subject Keyword: leadership
Subject Keyword: organizational culture
Subject Keyword: organizational performance
Resource Type: journal article
Organisation: Macquarie University. Macquarie Graduate School of Management

Identifier: http://hdl.handle.net/1959.14/129276
Identifier: ISSN:1472-4782
Identifier: mq-rm-2010006118
Language: eng
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