Scale development for customer emotional intelligence in service encounters | Macquarie University ResearchOnline

Home

Please use this identifier to cite or link to this item: http://hdl.handle.net/1959.14/119548

26 Visitors

32 Hits

0 Downloads

Title: Scale development for customer emotional intelligence in service encounters
Related: Society for Marketing Advances Meeting (1 - 4 November 2006 : Nashville, TN)
Related: Kehoe, William J. and Whitten, Linda K.. Advances in marketing : linking organizations and customers : proceedings of the Annual Meeting of the Society for Marketing Advances
Publisher: Nashville, USA : Society for Marketing Advances
Date: 2006
FoR/RFCD Code(s): 150500 Marketing
Author/Creator: Mok, Wai
Author/Creator: Tsarenko, Yelena
Author/Creator: Gabbott, Mark
Description: NaN page(s)
Subject Keyword: 150500 Marketing
Resource Type: conference paper
Organisation: Macquarie University. Faculty of Business and Economics

Macquarie University ResearchOnline