Paper presented at the 18th Annual South Pacific User Services Conference (SPUSC), held at the University of Western Sydney, 28 Nov.-1 Dec. 2006.
In this paper a maturity model for the level of design of Standard Operating Environments (SOEs) is initially presented. A high level architectural model for the design & engineering of a SOE is proposed. Components within each layer of the architectural model will be identified & how the components integrate together within their layer & the layers between to form the overall SOE. For each of the layers presented important design techniques will be presented that will show how IT Service Management (ITIL) processes & principles can be incorporated into the design of the SOE resulting in high availability & quality assurance. Key concepts to be covered include: the SOE reference model; application dependency trees, permutation matrices for application deployment & testing; the duality of open versus high availability configurations for SOEs & the IT operational support implications required for each.