Reality or perception?: the effect of actual and perceived performance on satisfaction and behavioral intention | Macquarie University ResearchOnline

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Title: Reality or perception?: the effect of actual and perceived performance on satisfaction and behavioral intention
Related: MGSM working papers in management MGSM WP 2003-1
Publisher: Sydney : Macquarie Graduate School of Management
Date: 2003
Author/Creator: Burton, Suzan
Author/Creator: Sheather, Simon
Author/Creator: Roberts, John
Description: "January 2003".
Description: Cover title.
Description: Bibliography: p. 22-29.
Description: Also available online at http://www.mgsm.edu.au
Description: 29 p
Subject Keyword: Customer relations
Subject Keyword: Customer services -- Australia
Resource Type: MGSM Working Papers In Management Collection
Resource Type: working paper
Organisation: Macquarie University. Macquarie Graduate School of Management

Identifier: http://hdl.handle.net/1959.14/98942
Identifier: 601694
Language: eng
Rights: Publisher version archived with the permission of the publisher Macquarie Graduate School of Management, Macquarie University, NSW, Australia. This archived copy is available for individual, non-commercial use. Permission to use this version for other uses must be obtained from the publisher.
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