Self-efficacy, work motivation and employee engagement: using forum theatre techniques to improve customer service in Australia | Macquarie University ResearchOnline

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Title: Self-efficacy, work motivation and employee engagement: using forum theatre techniques to improve customer service in Australia
Related: MGSM working papers in management MGSM WP 2008-6
Publisher: [North Ryde, N.S.W. : Macquarie University, Graduate School of Management]
Date: 2008
Author/Creator: Carter, Richard
Description: Cover title.
Description: "Macquarie Graduate School of Management working papers in management".
Description: "September 2008".
Description: Bibliography: p. 25-28.
Description: Also available online
Description: 28 p
Subject Keyword: Customer service -- Australia
Subject Keyword: Management -- Employee participation
Subject Keyword: Self-efficacy
Resource Type: MGSM Working Papers In Management Collection
Resource Type: working paper
Organisation: Macquarie University. Macquarie Graduate School of Management

Identifier: http://hdl.handle.net/1959.14/96967
Identifier: 1365079
Language: eng
Rights: Publisher version archived with the permission of the publisher Macquarie Graduate School of Management, Macquarie University, NSW, Australia. This archived copy is available for individual, non-commercial use. Permission to use this version for other uses must be obtained from the publisher.
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