Macquarie University, Sydney Macquarie University ResearchOnline

Gabbott, Mark

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Title Hits Visitors Downloads
Service relationships and the customer disengagement – engagement conundrum 684 530 0
A Capability View of Corporate Social Responsibility 23 22 0
Assessing Resources and Capabiltites Critical to International Students' Satisfaction 83 83 0
Privacy Implications in the Online Financial Marketplace 25 25 0
An Exploration of Consumer Forgiveness Following Marketer Failure 70 70 0
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure 188 138 0
The Customer engagement-disengagement conundrum across the service sector 249 247 0
Customer Relationship Management through the Eyes of the Customers 27 27 0
Forgiveness : a new insight into business relationships 135 212 0
More than chatting online : children, marketing, and the use of digital media 210 129 0
Challenges facing management education in Australia : presentation at 2010 launch of ANZAM HOD Network 47 93 0
Undertaking a literature review in marketing 278 537 0
Customer and brand manager perspectives on brand relationships : a conceptual framework 140 232 0
Scale development for customer emotional intelligence in service encounters 108 136 0
A Measurement of emotional intelligence in service encounters 140 232 0
A Multi-valenced perspective on consumer engagement within a social service 52 52 0
To attach or not to attach? That is the consuming question 8 8 0
Organisation response time to online queries 177 229 0
General practitioners and online continuing professional education : projected understandings 146 144 1
Trade-offs in customer-employee focus : implications on boundary-spanning capabilities 202 252 0
International and local student satisfaction : resources and capabilities perspective 203 311 0
Measurement invariance of marketing instruments : an implication across countries 66 97 0
Performance measurement in the Australian on-line securities marketplace 143 200 2
Emotions as a form of customer resource in service encounters 112 219 85
Services research 45 60 0
Brand relationship interaction matrix 97 154 2
Brand community in search of theory : an endless spiral of ambiguity 121 204 0
Process mapping techniques to investigate the implementation of customer relationship programs 170 246 51
Non-medical support services for women with HIV/AIDS : exploratory study 143 175 2
Why do corporations "look" as they do? 98 137 0
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