Macquarie University, Sydney Macquarie University ResearchOnline

Gabbott, Mark

Statistics
Title Hits Visitors Downloads
Service relationships and the customer disengagement – engagement conundrum 1124 967 0
A Capability View of Corporate Social Responsibility 28 27 0
Assessing Resources and Capabiltites Critical to International Students' Satisfaction 134 134 0
Privacy Implications in the Online Financial Marketplace 32 32 0
An Exploration of Consumer Forgiveness Following Marketer Failure 81 81 0
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure 279 227 0
The Customer engagement-disengagement conundrum across the service sector 288 283 0
Customer Relationship Management through the Eyes of the Customers 57 57 0
Forgiveness : a new insight into business relationships 176 252 0
More than chatting online : children, marketing, and the use of digital media 296 214 0
Challenges facing management education in Australia : presentation at 2010 launch of ANZAM HOD Network 109 153 0
Undertaking a literature review in marketing 501 745 0
Customer and brand manager perspectives on brand relationships : a conceptual framework 224 316 0
Scale development for customer emotional intelligence in service encounters 150 177 0
A Measurement of emotional intelligence in service encounters 189 281 0
A Multi-valenced perspective on consumer engagement within a social service 392 389 0
To attach or not to attach? That is the consuming question 13 13 0
Organisation response time to online queries 236 288 0
General practitioners and online continuing professional education : projected understandings 167 165 1
Trade-offs in customer-employee focus : implications on boundary-spanning capabilities 275 325 0
International and local student satisfaction : resources and capabilities perspective 331 437 0
Measurement invariance of marketing instruments : an implication across countries 85 116 0
Performance measurement in the Australian on-line securities marketplace 197 254 2
Emotions as a form of customer resource in service encounters 154 295 122
Services research 55 70 0
Brand relationship interaction matrix 168 220 2
Brand community in search of theory : an endless spiral of ambiguity 204 285 0
Process mapping techniques to investigate the implementation of customer relationship programs 195 285 67
Non-medical support services for women with HIV/AIDS : exploratory study 206 238 2
Why do corporations "look" as they do? 138 177 0
Repository Search URL

Gabbott, Mark

Formatted Bibliography URL

Gabbott, Mark

Bibliography Script

To include a live feed of this author's bibliography on a static Web page (e.g., a personal home page), add the following JavaScript include to the body of the HTML.