Macquarie University, Sydney Macquarie University ResearchOnline

Gabbott, Mark

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Title Hits Visitors Downloads
Service relationships and the customer disengagement – engagement conundrum 1030 876 0
A Capability View of Corporate Social Responsibility 27 26 0
Assessing Resources and Capabiltites Critical to International Students' Satisfaction 121 121 0
Privacy Implications in the Online Financial Marketplace 32 32 0
An Exploration of Consumer Forgiveness Following Marketer Failure 77 77 0
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure 264 214 0
The Customer engagement-disengagement conundrum across the service sector 281 277 0
Customer Relationship Management through the Eyes of the Customers 49 49 0
Forgiveness : a new insight into business relationships 169 246 0
More than chatting online : children, marketing, and the use of digital media 271 189 0
Challenges facing management education in Australia : presentation at 2010 launch of ANZAM HOD Network 98 142 0
Undertaking a literature review in marketing 475 720 0
Customer and brand manager perspectives on brand relationships : a conceptual framework 200 292 0
Scale development for customer emotional intelligence in service encounters 141 169 0
A Measurement of emotional intelligence in service encounters 182 274 0
A Multi-valenced perspective on consumer engagement within a social service 349 346 0
To attach or not to attach? That is the consuming question 13 13 0
Organisation response time to online queries 224 276 0
General practitioners and online continuing professional education : projected understandings 163 161 1
Trade-offs in customer-employee focus : implications on boundary-spanning capabilities 246 296 0
International and local student satisfaction : resources and capabilities perspective 312 419 0
Measurement invariance of marketing instruments : an implication across countries 82 113 0
Performance measurement in the Australian on-line securities marketplace 181 238 2
Emotions as a form of customer resource in service encounters 152 289 118
Services research 52 67 0
Brand relationship interaction matrix 159 211 2
Brand community in search of theory : an endless spiral of ambiguity 179 260 0
Process mapping techniques to investigate the implementation of customer relationship programs 190 277 64
Non-medical support services for women with HIV/AIDS : exploratory study 182 214 2
Why do corporations "look" as they do? 131 170 0
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