Macquarie University, Sydney Macquarie University ResearchOnline

Gabbott, Mark

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Title Hits Visitors Downloads
Service relationships and the customer disengagement – engagement conundrum 925 771 0
A Capability View of Corporate Social Responsibility 24 23 0
Assessing Resources and Capabiltites Critical to International Students' Satisfaction 102 102 0
Privacy Implications in the Online Financial Marketplace 28 28 0
An Exploration of Consumer Forgiveness Following Marketer Failure 74 74 0
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure 240 190 0
The Customer engagement-disengagement conundrum across the service sector 264 260 0
Customer Relationship Management through the Eyes of the Customers 40 40 0
Forgiveness : a new insight into business relationships 150 227 0
More than chatting online : children, marketing, and the use of digital media 241 159 0
Challenges facing management education in Australia : presentation at 2010 launch of ANZAM HOD Network 88 132 0
Undertaking a literature review in marketing 440 686 0
Customer and brand manager perspectives on brand relationships : a conceptual framework 175 267 0
Scale development for customer emotional intelligence in service encounters 125 153 0
A Measurement of emotional intelligence in service encounters 163 255 0
A Multi-valenced perspective on consumer engagement within a social service 174 171 0
To attach or not to attach? That is the consuming question 11 11 0
Organisation response time to online queries 207 259 0
General practitioners and online continuing professional education : projected understandings 159 157 1
Trade-offs in customer-employee focus : implications on boundary-spanning capabilities 236 286 0
International and local student satisfaction : resources and capabilities perspective 269 376 0
Measurement invariance of marketing instruments : an implication across countries 74 105 0
Performance measurement in the Australian on-line securities marketplace 164 221 2
Emotions as a form of customer resource in service encounters 138 271 111
Services research 48 63 0
Brand relationship interaction matrix 136 193 2
Brand community in search of theory : an endless spiral of ambiguity 156 237 0
Process mapping techniques to investigate the implementation of customer relationship programs 183 266 58
Non-medical support services for women with HIV/AIDS : exploratory study 174 206 2
Why do corporations "look" as they do? 116 155 0
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