Macquarie University, Sydney Macquarie University ResearchOnline

Gabbott, Mark

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Title Hits Visitors Downloads
Service relationships and the customer disengagement – engagement conundrum 855 701 0
A Capability View of Corporate Social Responsibility 23 22 0
Assessing Resources and Capabiltites Critical to International Students' Satisfaction 94 94 0
Privacy Implications in the Online Financial Marketplace 27 27 0
An Exploration of Consumer Forgiveness Following Marketer Failure 73 73 0
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure 207 157 0
The Customer engagement-disengagement conundrum across the service sector 259 255 0
Customer Relationship Management through the Eyes of the Customers 33 33 0
Forgiveness : a new insight into business relationships 143 220 0
More than chatting online : children, marketing, and the use of digital media 225 144 0
Challenges facing management education in Australia : presentation at 2010 launch of ANZAM HOD Network 78 122 0
Undertaking a literature review in marketing 371 629 0
Customer and brand manager perspectives on brand relationships : a conceptual framework 158 250 0
Scale development for customer emotional intelligence in service encounters 117 145 0
A Measurement of emotional intelligence in service encounters 147 239 0
A Multi-valenced perspective on consumer engagement within a social service 119 118 0
To attach or not to attach? That is the consuming question 9 9 0
Organisation response time to online queries 194 246 0
General practitioners and online continuing professional education : projected understandings 157 155 1
Trade-offs in customer-employee focus : implications on boundary-spanning capabilities 232 282 0
International and local student satisfaction : resources and capabilities perspective 246 353 0
Measurement invariance of marketing instruments : an implication across countries 69 100 0
Performance measurement in the Australian on-line securities marketplace 151 208 2
Emotions as a form of customer resource in service encounters 132 261 107
Services research 46 61 0
Brand relationship interaction matrix 117 174 2
Brand community in search of theory : an endless spiral of ambiguity 147 228 0
Process mapping techniques to investigate the implementation of customer relationship programs 172 250 53
Non-medical support services for women with HIV/AIDS : exploratory study 168 200 2
Why do corporations "look" as they do? 113 152 0
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